Customer claims Apple forced two-factor authorisation on users, files class action suit

Apple is once again on the receiving end of a class action lawsuit; and, this time it’s for complications in two-factor authentication for iPhone and Mac users. The class-action lawsuit filed by New Yorker Jay Brodsky accuses Apple’s two-factor authentication of being disruptive to the users, taking more time than it ideally should.

The complaint goes against many of the announcements made by Apple CEO Tim Cook and his team regarding the company’s objective to improve and simplify processes and daily tasks to enhance the user experience. In fact, Brodsky complaint alleges that Apple’s two-factor authentication method turns a straightforward step into a complex and time-consuming process, disruptive to the user’s experience. Brodsky also claims the coercive nature of Apple’s policy of not allowing users to disable two-factor authentication after two weeks is inconvenient and abusive, violating several California laws.

Brodsky’s complaint was based on the claim that two-factor authentication on his Apple ID was enabled without his knowledge or consent via an automatic software update. He also alleges that the two-factor authentication confirmation email sent by Apple isn’t enough to warn users that the setting cannot be recovered.

Apple does not share Brodsky’s belief; the tech giant’s felt certain features in the latest iOS, and macOS versions require additional levels of security and preventing users from turning off two-factor authentication after 14 days only provides additional protection. Apple also stated that unenrolling could make the account less secure and prevent access to features that require higher security.

According to a report by the Inquisitr, Brodsky is hoping to receive monetary damages along with a court ruling that will prevent Apple from “not allowing a user to choose its own logging and security procedure.”

[“source=moneycontrol”]